Oral vs written example – UGC NET Question

Written communication involves the use of written or printed words to convey messages that can be read and stored. An official email contains text and provides a permanent record of instructions. It is therefore an example of written communication. The contrast with spoken instructions in the stem supports this classification.

Option A:
Non verbal communication would involve gestures or tone,which are not central to reading an email.

Option B:
Written communication uses text and can be stored and reread; an official email is therefore written communication.

Option C:
Mass communication targets large anonymous audiences and usually involves media organisations,not single official emails in an institution.

Option D:
Intrapersonal communication is internal thinking and cannot describe a message sent to others.