Listening in synchronous online classes – UGC NET Question

Statements A, B and D are correct, whereas C is incorrect. A is true because online active listening involves processing both the teacher’s voice and written contributions in the chat. B is true since notifications, background apps or unstable connectivity can disrupt attention and comprehension. D is true as asking for clarification through chat or audio shows engagement with the content. C is false because simply turning off video and audio does not guarantee better listening; learners might instead disengage.

Option A:
Option A includes A and B but omits D, failing to acknowledge that clarification questions are an important indicator of active listening in online environments. Without D, the description of active listening is incomplete. Therefore A and B only cannot be accepted.

Option B:
Option B groups A, B and C and wrongly includes C, which overstates the effect of muting video and audio. By treating C as correct, this option suggests a guaranteed improvement in listening that is not supported. Hence A, B and C only is not valid.

Option C:
Option C lists B and D only and omits A, ignoring the need to attend to both spoken and written channels in synchronous platforms. Since A is also correct, B and D only does not capture all aspects of active listening in such settings. This option therefore cannot be chosen.

Option D:
Option D assembles A, B and D, recognising multimodal attention, the impact of technical distractions and the value of clarification questions, while excluding the simplistic claim in C. Because it contains all and only the correct statements, A, B and D only is the right answer.