Grapevine communication is the informal network through which information and rumours spread in an organisation. Conversations during lunch breaks often create and transmit such unofficial news about changes. The stem clearly describes rumours moving among colleagues. Thus it is grapevine communication.
Option A:
Formal communication uses official channels,such as written orders,which are not mentioned here.
Option B:
Downward communication flows from higher to lower levels and is usually formal. Lunchtime rumours move among peers.
Option C:
Grapevine often mixes accurate and inaccurate information,so staff must treat it cautiously,making this option correct.
Option D:
Upward communication is feedback from lower to higher levels,which again is not what is happening in the example.
Comment Your Answer
Please login to comment your answer.
Sign In
Sign Up
Answers commented by others
No answers commented yet. Be the first to comment!