Formal and informal communication – UGC NET Question

Statements A, B and D are correct, whereas C and E are wrong. A is true because formal communication uses defined hierarchies and procedures. B is true as informal communication often follows friendship or social links. D is true since both formal and informal flows typically operate together. C is false because informal communication can also serve useful functions, and E is false since some level of informal network almost always exists. Hence, the wrong statements are C and E only.

Option A:
Option A identifies only C as wrong, ignoring the fact that E also misrepresents organisational reality by denying informal networks. Because both C and E are incorrect, C only does not capture all the wrong statements and is therefore incomplete.

Option B:
Option B selects only E as wrong and overlooks C, even though portraying informal communication as always harmful is an oversimplification. Since the question asks for all wrong statements, treating only E as incorrect makes this option inadequate.

Option C:
Option C labels B, C and E as wrong, but B is actually a correct description of how informal communication works through social ties. Including B among wrong statements contradicts basic organisational communication theory, so B, C and E only cannot be accepted.

Option D:
Option D correctly groups C and E as the problematic statements. It recognises that extreme claims about informal communication being always harmful or totally absent are inaccurate, while A, B and D are retained as true. Therefore, C and E only is the correct option.