Empathic listening and helping a student explore solutions are core counselling behaviours—supporting personal/emotional needs beyond instruction.
Option A:
Evaluative role focuses on assessing learning, not personal problem-solving support.
Option B:
Custodial role is supervision/safety, not one-to-one exploration of personal issues.
Option C:
Administrative role concerns organisational tasks, not emotional support and guidance.
Option D:
Counselling role involves empathy, support and guiding students to consider options, matching the stem.
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