UGC NET Questions (Paper – 1)

Statements A, B, C and E describe realistic uses of ICT for enhancing student support, whereas D and F are overly rigid. While online channels can reduce pressure on in-person desks, completely eliminating physical support may not suit all contexts. Feedback mechanisms are also valuable for improving services, so banning them makes little sense. Therefore, the combination A, B, C and E only is correct.

Option A:
Option A is incomplete because it leaves out E, which highlights the role of integrated knowledge bases in delivering consistent answers. Without E, the systemic improvement aspect of ICT-based support is underplayed.

Option B:
Option B is incomplete because it omits A, so it fails to mention basic portal functions such as access to grades and attendance, which are central to many student systems.

Option C:
Option C is incomplete because it excludes A and includes only B, C and E. Although those statements are true, not mentioning portal access to academic and financial records leaves the description of support somewhat narrow.

Option D:
Option D is correct because it groups together portals, chatbots, reminders and knowledge bases as complementary components. By excluding D’s extreme claim about abandoning physical desks and F’s rejection of feedback, it aligns with flexible, student-centred support models.

Statements A, B and D correctly describe the capabilities of ICT-based support systems, while statement C is false. Online help desks can log and track queries, chatbots offer round-the-clock automated replies and analytics reveal patterns that drive service enhancement. In practice, these systems often integrate knowledge bases rather than being unable to do so. Hence, the combination that includes A, B and D but excludes C is correct.

Option A:
Option A is incomplete because it selects only A and B and ignores D. Although A and B are true, omitting the analytical dimension described in D underestimates the value of ICT-based support systems. Therefore, this option does not include all correct statements.

Option B:
Option B is incorrect because it accepts A, B and C as correct statements. Statement C wrongly claims that ICT-based support cannot integrate with knowledge bases, whereas such integration is common. Including a false statement makes this combination invalid.

Option C:
Option C is incorrect because it groups B and D only and omits A. While B and D are true, statement A about online help desks is also correct, so this option fails to capture the full set of accurate statements.

Option D:
Option D is correct because it brings together A, B and D as true statements and deliberately excludes C, which misrepresents integration possibilities. It therefore provides a complete and accurate view of ICT-enabled student support.