UGC NET Questions (Paper – 1)

Statements A, B, C and E describe realistic uses of ICT for enhancing student support, whereas D and F are overly rigid. While online channels can reduce pressure on in-person desks, completely eliminating physical support may not suit all contexts. Feedback mechanisms are also valuable for improving services, so banning them makes little sense. Therefore, the combination A, B, C and E only is correct.

Option A:
Option A is incomplete because it leaves out E, which highlights the role of integrated knowledge bases in delivering consistent answers. Without E, the systemic improvement aspect of ICT-based support is underplayed.

Option B:
Option B is incomplete because it omits A, so it fails to mention basic portal functions such as access to grades and attendance, which are central to many student systems.

Option C:
Option C is incomplete because it excludes A and includes only B, C and E. Although those statements are true, not mentioning portal access to academic and financial records leaves the description of support somewhat narrow.

Option D:
Option D is correct because it groups together portals, chatbots, reminders and knowledge bases as complementary components. By excluding D’s extreme claim about abandoning physical desks and F’s rejection of feedback, it aligns with flexible, student-centred support models.

Statements A, B, D and E describe constructive use of ICT for gathering and using student feedback. Online forms and reminders increase participation, anonymity can improve candour and aggregated reports help teachers reflect on and improve their teaching. Statement C is false because analysing and discussing feedback is precisely how it becomes useful. Statement F is false because naming individual students publicly breaches privacy, so the correct set is A, B, D and E only.

Option A:
Option A is incomplete because it omits E, thereby not acknowledging the role of automated scheduling and reminders in improving response rates. A, B and D are true but do not fully represent system capabilities, so the option is partial.

Option B:
Option B is correct because it includes the full set of beneficial practices from collection to use while respecting privacy. It excludes C’s dismissal of analysis and F’s call for public naming, which contradict ethical feedback management.

Option C:
Option C is incorrect because it includes F and omits A. Accepting F would create privacy violations and discourage honest feedback, while leaving out A fails to mention the basic use of online forms. This combination is therefore unacceptable.

Option D:
Option D is incomplete because it leaves out B and hence does not talk about the role of anonymity in feedback honesty. A, D and E are valid, but their omission of this motivational factor means not all correct statements are included.