Upward feedback by students – UGC NET Question

Upward communication moves from lower levels to higher levels in an organisational hierarchy. Students occupy a lower position than department heads. When they send comments that the head reads,information flows upward. Thus this is upward communication.

Option A:
Downward communication would involve instructions from the head to students,which is the opposite direction.

Option B:
The direction from students to authority makes upward the correct answer.

Option C:
Horizontal communication occurs among people at the same level,such as student to student or teacher to teacher.

Option D:
Diagonal communication crosses levels and units,but here only level difference is emphasised.