UGC NET Questions (Paper – 1)

E-governance uses ICT to make government processes more transparent, efficient and citizen friendly. Delivering services like tax payment, certificate issuance and grievance submission through portals reduces the need for physical visits and can reduce delays and opportunities for corruption.

Option A:
This option correctly highlights that ICT is used to provide services and information to citizens any time and from many locations, matching initiatives such as online forms, digital signatures and integrated service portals.

Option B:
Stopping computer use reverses modernisation and conflicts with the very idea of e-governance, pushing administration back to slower, manual processes.

Option C:
Keeping all records only on paper restricts access and makes retrieval and analysis cumbersome, whereas e-governance emphasises digitisation and shared databases.

Option D:
Using ICT only for entertainment for officials ignores citizen services and accountability, which are central goals of e-governance.