UGC NET Questions (Paper – 1)

Empathy is the ability to understand and share another person's feelings or perspective. In communication,it means viewing a situation from the other's point of view and responding sensitively. The teacher in the stem tries to understand the student's difficulty from the student's side,which clearly illustrates empathy.

Option A:
Authority refers to formal power to make decisions and does not necessarily involve understanding feelings.

Option B:
Therefore empathy is the most accurate label for the behaviour described because it reflects perspective-taking and sensitivity.

Option C:
Gatekeeping is about controlling the flow of information,not emotional support.

Option D:
Surveillance concerns monitoring behaviour,not caring responses.