Vertical and horizontal communication – UGC NET Question

Statements A, C, D and E are correct, while B is incorrect. A is true because downward communication conveys instructions and policies from higher to lower levels. C is true since horizontal communication takes place among peers at similar levels. D is true as effective organisations combine various flows to coordinate work. E is true because upward communication allows staff to give feedback on decisions. B is false because upward communication should also carry problems, suggestions and grievances, not only praise. Therefore, A, C, D and E only is the correct combination.

Option A:
Option A brings together A, C, D and E, reflecting how downward, horizontal and upward communication all function in an organisation. It leaves out B, which wrongly narrows upward communication to praise alone, so this option contains all and only the true statements and is correct.

Option B:
Option B includes A and C but omits D and E, thereby ignoring the importance of using multiple directions of flow and the feedback role of upward channels. Although it contains no false statements, A and C only is incomplete and cannot be the best answer.

Option C:
Option C groups A, C and D, but it still fails to mention E, which correctly identifies upward feedback to management. The absence of E means this option does not account for all the true statements provided.

Option D:
Option D lists C, D and E only, leaving out A, even though the definition of downward communication is central to understanding vertical flow. By excluding A, this combination does not fully represent the correct information in the item.