Upward Feedback from Students – UGC NET Question

Upward communication flows from lower hierarchical levels to higher ones. When students provide feedback to the head of department, they are communicating their views upward in the organizational structure. This helps administrators understand teaching quality and student experiences and can guide improvement.

Option A:
Option A is downward communication: instructions from the teacher (higher level) to students (lower level).

Option B:
Option B is correct because the feedback form moves information from students upward to the head of department, a higher authority in the academic hierarchy.

Option C:
Option C illustrates horizontal or lateral communication, as teachers at roughly the same level share ideas with one another.

Option D:
Option D is another example of downward communication, where the principal sends a message from top management to all students.