Student grievance redress mechanisms – UGC NET Question

Statements A, B and D correctly explain the purpose of grievance redress mechanisms. Statement A is true because grievance cells are designed to receive and process student complaints. Statement B is correct as many institutions appoint ombudspersons or committees for systematic handling of grievances. Statement D is also true since accessible and timely redress helps build confidence in institutional processes. Statement C is false because internal grievance mechanisms are meant to provide a first level of resolution before any legal recourse is considered. Hence, A, B and D together form the correct set.

Option A:
Option A is incorrect because, although A and B are true, this combination omits D, which highlights the important outcome of promoting fairness and trust through grievance redress. Without D, the broader significance of such mechanisms is not captured.

Option B:
Option B is incorrect because it recognises A and D but excludes B, thereby leaving out the structural aspect of having specific committees or ombudspersons to deal with grievances.

Option C:
Option C is incorrect because it pairs B and D and omits A, failing to mention that a formal grievance cell is itself a key mechanism for student complaints.

Option D:
Option D is correct because it includes all three accurate statements about channels, structures and trust-building, while rejecting C, which wrongly discourages use of institutional mechanisms.