Listening as an active process – UGC NET Question

Statements A, B, D and E are correct, while C is incorrect. A is true because active listening demands attention to what is said and how it is said. B is true as nods and facial expressions signal presence and interest. D is true since clarifying questions help ensure correct understanding. E is true because summarising checks comprehension. C is wrong because active listening requires focusing on the speaker’s message rather than primarily planning one’s own reply. Therefore, C only is the wrong statement.

Option A:
Option A correctly identifies C only as wrong and leaves A, B, D and E as true components of active listening. This aligns with listening theory, so C only is the correct option.

Option B:
Option B groups A and C as wrong, but A is actually a core element of active listening, and marking it wrong contradicts basic communication principles. Hence A and C only cannot be accepted.

Option C:
Option C lists C and D as wrong, yet D is a correct description of how active listeners clarify meaning. Including D in a set of wrong statements makes C and D only invalid.

Option D:
Option D combines B, C and E, but both B and E are accurate behaviours associated with active listening. As a result, B, C and E only mixes correct and incorrect statements and cannot be treated as the right answer.