Empathy in communication – UGC NET Question

Empathy is the ability to understand and share the feelings of another person. In communication,it means trying to see the situation from the other’s viewpoint. The teacher in the stem attempts to understand the student’s feelings and perspective,which is a clear expression of empathy.

Option A:
Authority focuses on power and decision-making,not on understanding feelings.

Option B:
Empathetic communication builds trust and openness,helping students feel respected,making option B correct.

Option C:
Redundancy relates to repetition of message elements,not emotional understanding.

Option D:
Conformity describes pressure to follow group norms,rather than caring for individual experiences.