E governance key features – UGC NET Question

Statements A, B and D correctly describe the nature and benefits of e-governance, while statement C is incorrect. E-governance relies on ICT to deliver services and information, uses portals such as grievance redressal systems and improves transparency through online tracking. It reduces rather than increases the need for physical visits to offices, so C cannot be part of the correct set. Therefore the only option that includes A, B and D but excludes C is A.

Option A:
Option A is correct because it combines all the true statements about e-governance and omits the false one. It recognises ICT-enabled service delivery, online applications and transparency as core features. By excluding the claim that every transaction requires a physical visit, it reflects the real purpose of e-governance.

Option B:
Option B is incorrect because it includes only A and B and leaves out D. While A and B are true, statement D is also correct in highlighting transparency through online tracking. Excluding D makes the set of statements incomplete.

Option C:
Option C is incorrect because it treats B and C as the correct set. Although B is true, C is false since e-governance aims to minimise routine physical visits. Including C and omitting A and D makes this combination both incomplete and partly wrong.

Option D:
Option D is incorrect because it assumes that all four statements are correct and therefore accepts C. Since C contradicts the very idea of e-governance as ICT-enabled service delivery, this option cannot be accepted as correct.