Communication apprehension is an individual's level of fear or anxiety associated with real or anticipated communication with others. The stem describes intense fear and physical tension when speaking in class,which matches this construct. Such anxiety can hinder participation and learning. Thus apprehension is the correct answer.
Option A:
Overload refers to receiving too much information,not fear of speaking.
Option B:
Therefore communication apprehension best explains the student's experience.
Option C:
Immediacy is a positive relational quality,not anxiety.
Option D:
Literacy is about skills in processing information,not emotional reaction.
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