UGC NET Questions (Paper – 1)

Statements A, B, D, E and F describe essential components of ICT maintenance and upgrade strategies, whereas C is false. Planned hardware refresh, patching, user feedback, pilot testing and scheduled downtime all contribute to stable services. Ignoring end-of-support notices exposes systems to security and reliability risks. Therefore C must be excluded, and the correct set contains all other statements.

Option A:
Option A is incorrect because it omits E, overlooking the value of pilot testing before full roll-out. Without E, the option does not address how institutions identify compatibility or usability issues early.

Option B:
Option B is incorrect because it leaves out D, ignoring user feedback as an input to upgrade priorities. A, B, E and F are true, but without D, the human experience of systems is not adequately considered.

Option C:
Option C is incorrect because it excludes B, thereby ignoring the importance of applying security patches and updates. A, D, E and F are correct, yet neglecting patching undermines the security dimension of maintenance.

Option D:
Option D is correct because it brings together refresh cycles, patching, feedback, pilots and scheduled downtime as an integrated approach. By rejecting C, it recognises that end-of-support warnings are important signals that must be acted upon.

Statements A, B, D and E provide a realistic description of ICT support arrangements in institutions. Helpdesks offer first-level assistance, ticketing systems track issues, knowledge bases reduce repeated queries and feedback helps improve services. Statement C is false because many queries repeat and benefit from FAQs. Statement F is also false, since support timing should reflect user needs and peak usage periods, so the correct combination includes only A, B, D and E.

Option A:
Option A is correct because it captures operational, informational and developmental aspects of ICT support. It shows how structured processes and documentation can make services more efficient and responsive. By excluding C and F, it rejects the ideas that FAQs are pointless and that support hours can ignore demand patterns.

Option B:
Option B is incomplete because it omits E, thus overlooking the importance of collecting feedback to guide training and upgrades. A, B and D are true but they focus on operations without including improvement loops, making the set partial.

Option C:
Option C is incorrect because it includes F and omits A. Including F would endorse support hours that ignore peak times, leading to poor service quality. The absence of A also removes the basic role of helpdesks, so this option cannot be accepted.

Option D:
Option D is incomplete because it leaves out B and thereby ignores ticketing as a core mechanism for tracking problems. While A, D and E are true, they do not fully represent the workflow aspect of support systems.