Berlo treats Source and Receiver as systems that include communication skills,attitudes and knowledge. He stresses that poor skills in speaking,writing,reading or listening reduce effectiveness. Thus the quality of communication skills is central for both sender and receiver. Therefore communication is the correct completion.
Option A:
Mechanical skills relate to operating devices and are not the main focus of SMCR.
Option B:
Communication skills directly affect how well the source encodes and delivers messages (e.g., speaking and writing),so they are central in Berloβs model.
Option C:
Organisational skills concern management and planning rather than encoding or decoding messages.
Option D:
Financial skills are outside the scope of the communication model.
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