UGC NET Questions (Paper – 1)

Statements A, B, D and E provide a realistic description of ICT support arrangements in institutions. Helpdesks offer first-level assistance, ticketing systems track issues, knowledge bases reduce repeated queries and feedback helps improve services. Statement C is false because many queries repeat and benefit from FAQs. Statement F is also false, since support timing should reflect user needs and peak usage periods, so the correct combination includes only A, B, D and E.

Option A:
Option A is correct because it captures operational, informational and developmental aspects of ICT support. It shows how structured processes and documentation can make services more efficient and responsive. By excluding C and F, it rejects the ideas that FAQs are pointless and that support hours can ignore demand patterns.

Option B:
Option B is incomplete because it omits E, thus overlooking the importance of collecting feedback to guide training and upgrades. A, B and D are true but they focus on operations without including improvement loops, making the set partial.

Option C:
Option C is incorrect because it includes F and omits A. Including F would endorse support hours that ignore peak times, leading to poor service quality. The absence of A also removes the basic role of helpdesks, so this option cannot be accepted.

Option D:
Option D is incomplete because it leaves out B and thereby ignores ticketing as a core mechanism for tracking problems. While A, D and E are true, they do not fully represent the workflow aspect of support systems.