UGC NET Questions (Paper – 1)

Statements A, B and D correctly describe key functions of communication, whereas C and E are incorrect. A is true because communication enables the flow of information needed for work to proceed. B is true since influencing and persuading are recognised purposes of organisational messages. D is true as communication provides the basis for coordinated decisions and actions. C is false because communication influences morale and motivation, and E is false because communication is not confined to downward orders; therefore A, B and D only is the correct combination.

Option A:
Option A includes A, B and D, bringing together information sharing, persuasion and coordination, all of which are genuine functions of organisational communication. It rightly excludes C, which wrongly denies the motivational role of communication, and E, which restricts it to downward orders. Because it contains all and only the true statements, this option is correct.

Option B:
Option B contains A and B only, both of which are correct, but it omits D, failing to acknowledge the role of communication in decision making and coordination. Since an important true statement is missing, A and B only does not represent the full set of correct statements in the item.

Option C:
Option C combines B, C and D, but C is false because communication clearly contributes to employee motivation through recognition, feedback and support. Including C among true statements makes this combination incorrect even though B and D are accurate.

Option D:
Option D brings together A, D and E, but E incorrectly restricts communication to downward orders, ignoring lateral, upward and informal flows. The presence of E as if it were correct invalidates this combination, so A, D and E only cannot be accepted as the answer.