UGC NET Questions (Paper – 1)

Statements A, B, D and E provide a realistic description of ICT support arrangements in institutions. Helpdesks offer first-level assistance, ticketing systems track issues, knowledge bases reduce repeated queries and feedback helps improve services. Statement C is false because many queries repeat and benefit from FAQs. Statement F is also false, since support timing should reflect user needs and peak usage periods, so the correct combination includes only A, B, D and E.

Option A:
Option A is correct because it captures operational, informational and developmental aspects of ICT support. It shows how structured processes and documentation can make services more efficient and responsive. By excluding C and F, it rejects the ideas that FAQs are pointless and that support hours can ignore demand patterns.

Option B:
Option B is incomplete because it omits E, thus overlooking the importance of collecting feedback to guide training and upgrades. A, B and D are true but they focus on operations without including improvement loops, making the set partial.

Option C:
Option C is incorrect because it includes F and omits A. Including F would endorse support hours that ignore peak times, leading to poor service quality. The absence of A also removes the basic role of helpdesks, so this option cannot be accepted.

Option D:
Option D is incomplete because it leaves out B and thereby ignores ticketing as a core mechanism for tracking problems. While A, D and E are true, they do not fully represent the workflow aspect of support systems.

Statements A, B and D correctly describe the capabilities of ICT-based support systems, while statement C is false. Online help desks can log and track queries, chatbots offer round-the-clock automated replies and analytics reveal patterns that drive service enhancement. In practice, these systems often integrate knowledge bases rather than being unable to do so. Hence, the combination that includes A, B and D but excludes C is correct.

Option A:
Option A is incomplete because it selects only A and B and ignores D. Although A and B are true, omitting the analytical dimension described in D underestimates the value of ICT-based support systems. Therefore, this option does not include all correct statements.

Option B:
Option B is incorrect because it accepts A, B and C as correct statements. Statement C wrongly claims that ICT-based support cannot integrate with knowledge bases, whereas such integration is common. Including a false statement makes this combination invalid.

Option C:
Option C is incorrect because it groups B and D only and omits A. While B and D are true, statement A about online help desks is also correct, so this option fails to capture the full set of accurate statements.

Option D:
Option D is correct because it brings together A, B and D as true statements and deliberately excludes C, which misrepresents integration possibilities. It therefore provides a complete and accurate view of ICT-enabled student support.