UGC NET Questions (Paper – 1)

Empathetic listening focuses on understanding the speaker's feelings and perspectives and on communicating that understanding back to them. When someone listens primarily to comfort a distressed friend,the goal is emotional support rather than analysis of facts. This matches the core idea of empathetic listening.

Option A:
Empathetic listeners use non verbal cues,encouraging words and paraphrasing to show that they genuinely care and are trying to see the situation from the friend's point of view. This approach corresponds to the context in the stem.

Option B:
Informative listening aims at acquiring new knowledge or instructions,which is not the main concern when offering emotional support.

Option C:
Critical listening would involve judging logic and evidence,which may be inappropriate or hurtful when a person mainly needs empathy.

Option D:
Selective listening is inattentive; it involves focusing only on parts of the message that interest the listener and is contrary to the full,attentive presence required for empathy.