UGC NET Questions (Paper – 1)

Knowledge management systems aim to capture, organise and share organisational knowledge so it can be reused and built upon. ICT tools like intranets, databases and collaborative platforms store explicit knowledge and facilitate communication among staff. This infrastructure helps prevent loss of expertise when individuals leave. Thus, the repositories described in the stem belong to knowledge management systems.

Option A:
Option A, transaction processing, focuses on recording routine operations such as sales and payments and does not primarily manage organisational knowledge.

Option B:
Option B is correct because textbooks on information systems describe knowledge management systems as using ICT to support storage and dissemination of codified knowledge.

Option C:
Option C, payroll, handles salary calculations and is a specific administrative system, not a broad knowledge repository.

Option D:
Option D, physical inventory, concerns tracking tangible goods and is not about capturing intellectual capital.