UGC NET Questions (Paper – 1)

E governance refers to the use of ICT by government agencies to provide services, exchange information and improve administrative efficiency. It covers interactions with citizens, businesses and other government entities. Online portals for certificates, tax payments or grievance redressal are typical examples. Therefore, the approach described is e governance.

Option A:
Option A, e banking, is specific to financial institutions offering banking services electronically and does not represent the broader governmental context.

Option B:
Option B is correct because e governance is the recognised term for the digital transformation of government processes and citizen services using ICT.

Option C:
Option C, e commerce, deals with buying and selling goods and services online and is driven by business rather than public administration.

Option D:
Option D, e waste, refers to discarded electronic equipment and environmental concerns, not service delivery through ICT.