Statements A, B, C, E and F are correct, whereas D is incorrect. Participative decision-making depends on genuine channels for information to flow upward and horizontally, and centralised structures often rely heavily on downward communication. Open-door policies and suggestion schemes are mechanisms to enhance upward communication, and dialogue-supportive structures make institutions more adaptable. Suppressing dissenting views usually damages long-term learning and innovation, so D is false. Thus the correct set of statements is A, B, C, E and F.
Option A:
Option A is incorrect because it omits F, ignoring the role of dialogue-friendly structures in boosting adaptability. While A, B, C and E are correct, the absence of F means the combination is incomplete. Therefore it cannot be chosen.
Option B:
Option B is incorrect since it includes D as if it were correct, suggesting that suppressing dissent strengthens learning. This directly contradicts organisational learning theory, which values constructive dissent and reflection. Including D invalidates the combination.
Option C:
Option C is incorrect because it leaves out A and includes only B, C, E and F. Although those four statements are accurate, failing to mention the need for participative decision-making in A weakens the description of communication structures. Hence this option does not fully represent the true statements.
Option D:
Option D is correct because it keeps A, B, C, E and F together while excluding D, the statement that advocates silencing dissent. It captures the importance of multiple directions of communication and of dialogue for institutional health. Consequently, A, B, C, E and F only is the correct answer.
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