Formal communication follows recognized organizational channels and carries official messages. A circular from the registrar is documented, authorized and directed to specific units within the university. It relates to rules, procedures or decisions and forms part of the formal communication system.
Option A:
Option A is informal because it is casual, unsupervised conversation in the canteen and not part of official documentation or decision-making.
Option B:
Option B correctly identifies a registrarβs circular as formal. It originates from an authorized office, uses official language and is addressed to departments through established channels.
Option C:
Option C is staff gossip, which is typically undocumented, unofficial and based on rumours. This is a clear example of informal communication, not formal.
Option D:
Option D describes a friendly, personal discussion between two teachers. Although work topics may be mentioned, the interaction is informal and not an official channel.
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