ICT maintenance and upgrades – UGC NET Question

Statements A, B, D, E and F describe essential components of ICT maintenance and upgrade strategies, whereas C is false. Planned hardware refresh, patching, user feedback, pilot testing and scheduled downtime all contribute to stable services. Ignoring end-of-support notices exposes systems to security and reliability risks. Therefore C must be excluded, and the correct set contains all other statements.

Option A:
Option A is incorrect because it omits E, overlooking the value of pilot testing before full roll-out. Without E, the option does not address how institutions identify compatibility or usability issues early.

Option B:
Option B is incorrect because it leaves out D, ignoring user feedback as an input to upgrade priorities. A, B, E and F are true, but without D, the human experience of systems is not adequately considered.

Option C:
Option C is incorrect because it excludes B, thereby ignoring the importance of applying security patches and updates. A, D, E and F are correct, yet neglecting patching undermines the security dimension of maintenance.

Option D:
Option D is correct because it brings together refresh cycles, patching, feedback, pilots and scheduled downtime as an integrated approach. By rejecting C, it recognises that end-of-support warnings are important signals that must be acted upon.