ICT-based student support services – UGC NET Question

Statements A, B and D correctly describe the capabilities of ICT-based support systems, while statement C is false. Online help desks can log and track queries, chatbots offer round-the-clock automated replies and analytics reveal patterns that drive service enhancement. In practice, these systems often integrate knowledge bases rather than being unable to do so. Hence, the combination that includes A, B and D but excludes C is correct.

Option A:
Option A is incomplete because it selects only A and B and ignores D. Although A and B are true, omitting the analytical dimension described in D underestimates the value of ICT-based support systems. Therefore, this option does not include all correct statements.

Option B:
Option B is incorrect because it accepts A, B and C as correct statements. Statement C wrongly claims that ICT-based support cannot integrate with knowledge bases, whereas such integration is common. Including a false statement makes this combination invalid.

Option C:
Option C is incorrect because it groups B and D only and omits A. While B and D are true, statement A about online help desks is also correct, so this option fails to capture the full set of accurate statements.

Option D:
Option D is correct because it brings together A, B and D as true statements and deliberately excludes C, which misrepresents integration possibilities. It therefore provides a complete and accurate view of ICT-enabled student support.