Psychological aspects of communication – UGC NET Question

Statements A, B and D are correct, while C and E are wrong. A is true as emotional states like anxiety can prevent learners from participating. B is true because stereotypes and prejudice can bias perception of messages. D is true since empathetic teachers can create a safer climate for expression. C is false because psychological factors frequently affect classroom communication, and E is false because understanding students’ backgrounds can help teachers address anxiety. Therefore, the wrong statements are C and E only.

Option A:
Option A identifies only C as wrong and ignores E, even though claiming that knowledge of student background does not help is also incorrect. Because both C and E misrepresent psychological influences on communication, C only is incomplete and cannot be accepted as the correct answer.

Option B:
Option B correctly selects C and E, recognising that both minimise the impact of psychological and contextual understanding. It retains A, B and D as accurate reflections of anxiety, stereotyping and empathy. Since it identifies exactly the wrong statements, C and E only is the correct option.

Option C:
Option C includes A along with C and E, but A is a true statement that anxiety and fear can block effective communication. Treating A as wrong contradicts basic educational psychology. Hence, A, C and E only is not a valid combination.

Option D:
Option D adds B to the set of wrong statements, but B correctly notes the role of stereotypes and prejudice. Misclassifying B as wrong, while leaving C and E, creates a mixture of true and false judgments, so B, C and E only cannot be accepted.