Upward communication flows from lower levels of an organisation to higher authorities. Students occupy a lower level than heads of department. When they submit feedback about teaching quality,the information moves upward. This enables leadership to understand ground realities.
Option A:
Downward communication would involve instructions from the head to students,not the reverse.
Option B:
Horizontal communication would occur between students themselves or between heads at the same level.
Option C:
Upward communication carries feedback/suggestions from lower members (students) to higher authority (HOD),so this fits.
Option D:
Mass communication refers to messages for large general audiences rather than internal institutional feedback.
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